The Pledge of Performance

Trusted Choice (www.trustedchoice.com) agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.

As a Trust Choice agency, we are dedicated to you and are committed to treating you as a person, not a policy.  This commitment means we shall:

  • Work with you to identify the insurance and financial services that are right for you,  your family or your business and use our access to multiple companies to deliver those products.
  • Guide you through the claims process for a prompt and fair resolution of your claim.
  • Help you solve problems related to your coverage or account.
  • Explain the coverage and options available to you through our agency, at your request.
  • Return your phone calls and e-mails promptly and to respond to your requests in a timely manner.
  • Provide 24/7 services for our customers, offering any or all of the following:  emergency phone numbers, Internet account access, e-mail and call center services.
  • Use our experience and multiple company relationships to customize your coverage as needed.
  • Commit our staff to continuing education so they may be more knowledgeable in serving you.
  • Treat you with respect and courtesy.
  • Conduct our business in an ethical manner.   

We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action. 

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We are members of:

  • Independent Insurance Agents/Brokers of New York
  • Professional Insurance Agents Association

Client Testimonials

"The people at the Karl Reynard Agency have provided the South Kortright Central School with  unsurpassable service for well over 20 years.  Their level of expertise and dedication to their clients' insurance needs makes you feel like you are their only customer.  They have been able to meet all the District's insurance needs, as well as help to provide resources on how to limit any potential losses.  Keep up the good work!"

Nathan I. Kanarek, Business Manager

 

"Our experience with Reynard Insurance could not be better with respect to service, price and personal attention.  When dealing with this family owned business, we are treated as part of the family."

Pam and Jerry DellaCorte, Garden City, NY

 

We would like to share our experiences we have had with Reynard's Insurance Agency located in the beautiful Catskill Mtns - Stamford, NY.  Its newly renovated building is a quaint little "cottage" that just speaks for itself.  It says family, trust and dedication.  We insure our car, boat, house and business  with them for many years and have always been very pleased.  One year especially stands out in our minds - when we really needed them - they were there - the year we lost our garage/barn to fire during the night.  In 2007 Mr. Hull (who is always seen out supporting the community) was not only our representative but someone we could turn to -  getting us the answers we needed at a time when we felt most vulnerable and overwhelmed.  Much paperwork was needed and it was a very busy season for us with Thanksgiving and Christmas around the corner (we own a greenhouse and floral shop).  We were shocked as to how convenient Mr. Hull made it for us; communicating with us, meeting deadlines and just coming to us at the shop to guide us through the process, it meant a lot to us.  Throughout the years we feel that Mr. Hull has always been working for us to offer the best - making sure our insurances are the right plans for us as business and homeowners.  We appreciate the small town business from Reynard's Insurance Agency.  Thank you!

Darby and Donna Hartwell, Stamford, NY